MO Community Guidelines

Be respectful and pleasant.

We care about our community at large, and we know you do too, so please be respectful at all times.

Make an effort with your posting.

We want your products to sell fast and catch the attention of a prospective buyer, so try to take some great photos of your item with the correct description and even include a back story on the item and who it’s good for. In other words, give your item a history by saying something unique and truthful about it! Consider sharing a personal anecdote or unique details that highlights its value and functionality, fostering a connection with your audience.

Build trust.

MO is built on trust and helpful reviews to promote seller listings. This encourages MO users to subscribe to the MO app, thereby creating more of a database for you to choose from. So do leave a review for those community members you have transacted with who have made the purchase of a pre-owned item a pleasant one.

Be responsible.

Once you've committed to a sale, ensure you honor your agreement without opting out for a better offer elsewhere. We understand that sometimes there are unavoidable circumstances, but that’s okay. Just make sure you effectively communicate any issues with the buyer or seller.

Make an offer and be flexible on pricing.

For a sale to occur, the upside of a deal should be easily visible to a buyer, so price your item or items where the upside or deal is easily visible to any buyer. Remember, we are trying to find new homes for your items, so a discounted price goes a long way in ensuring your products find a new home as well as allowing you to recoup some of your initial expenditure.

Be smart and safe.

When meeting up with members for the sale or purchase of an item, do so with another friend, and ensure you do so in a public space that is convenient and comfortable rather than your own home. Such an example would be a shopping mall. If you plan to purchase the item in person, make sure you check the item thoroughly to ensure it is the item you want before exchanging the goods for money. We recommend using MO Delivery for added security and the assurances.

Keep all deals within the MO platform.

Keep all chats within the app. It will allow us to refer back to any members not in keeping with community guidelines. If you are making any purchases via credit or debit cards, do opt for our MO delivery, as this will allow the APP to track your item's location.

Don't be creepy, rude, or threaten anyone.

Let's maintain a respectful environment where inappropriate requests or remarks that could make others uncomfortable are not tolerated. Using vulgar language, inciting fear, threatening violence, or wishing harm on others is strictly prohibited on our platform. Let's communicate respectfully and kindly at all times. Remember, maintaining patience and kindness ensures positive reviews and avoids unnecessary conflicts.

Don't spam.

Spamming out messages in chats or in the comments section is not allowed. Do report such users to us so that we can do the needful.

Be inclusive.

Inclusivity is crucial for our community. Fostering a welcoming and respectful environment for all members regardless of differences in gender, race, class, religion, sexuality, and disability. This is of key importance within our MO community.

Your experience with MO is so important to us. Welcome to MO, and may the experience be pleasant!