Shipping Guidelines & Policy

MO Delivery facilitates sales through our marketplace using the services of IML Delivery Systems Pvt Ltd. When opting to ship your items with us, it is your responsibility to thoroughly review and adhere to all shipping policies of IML Delivery Systems Pvt Ltd, as outlined below.

Additionally, you must comply with all Sri Lankan laws and regulations concerning mailing. To ensure you adhere to our Shipping Policy, please review this policy in full for guidance on shipping requirements.

The MO Delivery platform determines if an item is eligible for shipping as per the guidelines listed below. We do not offer delivery services for certain furniture items and items weighing over 30kg. When you post an item for sale, you’ll know if your item can be shipped based on the options presented to you in the app.

If your item is eligible to ship, the app will allow you to select MO Delivery as your delivery method. If your item is not eligible to ship, the app will show you the message "shipping is not available.” MO Delivery cannot override or enable the shipping feature if the app has determined that your item cannot be shipped.

Delivery Service Provider

MO Delivery utilizes third-party services for all deliveries. By choosing our services, you agree to comply with the terms and conditions set by our delivery partners to ensure successful package delivery.

Maximum Package Weight

MO Delivery ships items weighing up to 30 kg.

Packaging & Damage Policy

All packages given to MO Delivery should be thoroughly packed by the sender to avoid any damages during transportation. If items are breakable, it is the responsibility of the seller to ensure the packaging is adequate for transportation and handling. MO Delivery will not be liable for any damages caused to the item transported if there is no significant damage to the outer packaging. The seller is liable for injuries to persons, damage to equipment, or other items for the expenses incurred from inadequate packaging of the shipment.

MO Delivery Services do not include any form of transit insurance or any other compensation insurance.

If any document or package is lost or damaged and proved beyond any reason of doubt, the maximum amount claimable per waybill is the value of the commodity or LKR 10,000 (whichever is lowest). Value proof and evidence will be verified before processing a claim.

Claims for lost or damaged packages: By using our service, you agree to notify MO Delivery of any claims in writing at within 24 hours of the shipment's delivery. Failure to do so will result in no further action being taken by us. Claims submitted after these 24 hours will not be accepted.

All packages should be verified and accepted by the buyer or recipient. If the recipient accepts the shipment and no complaint is sent to MO within 24 hours of delivery, it is agreed that the shipment was delivered in good condition.

Package acceptance is confirmed by POD signature.

MO Delivery requires that the original shipping cartons and packing contents are available for inspection to consider a damage claim.

Return Policy

Charges for returned packages: A one-way freight charge is applicable for returned packages and shall be borne by the seller.

Packages will be returned under the following conditions:

  • The package is undeliverable after 3 delivery attempts.
  • The consignee has refused to accept the package or is unreachable.

MO Delivery reserves the right to reject any items, including cash (in any currency), cash checks, active prepaid cards, firearms, explosives, dangerous drugs, or any other materials prohibited by Sri Lankan law. MO Delivery strictly prohibits these items. For a comprehensive list of prohibited items, please refer to the Prohibited Items.