SHIPPING GUIDELINES & POLICY

MO Delivery helps you sell in our marketplace using the services of IML Delivery Systems Pvt Ltd. If you choose to ship your items with us, you are responsible for reviewing and complying with all IML Delivery Systems Pvt Ltd. Shipping Policies outlined below.

You’re also responsible for complying with all Sri Lankan laws and regulations regarding mailing. To ensure you adhere to our Shipping Policy, please review this policy in full for guidance on shipping requirements.

The MO Delivery platform determines if an item is eligible to ship per the guidelines listed below. Not all items can be shipped due to factors like size, location, or description. When you post an item for sale, you’ll know if your item can be shipped based on the options presented to you in the app.

If your item is eligible to ship, the app will allow you to select MO Delivery as your delivery method. If your item is not eligible to ship, the app will show you the message "Shipping not available.” MO Delivery cannot override or enable the shipping feature if the app has determined that your item cannot be shipped.

WHO DELIVERS YOUR ITEM

MO Delivery uses third party services for all your deliveries. By using our services you agree to follow the terms and conditions required by third party services to deliver your package to you.

MAXIMUM WEIGHT OF PACKAGE

MO Delivery only ships items that are 30KG or less.

PACKAGING & DAMAGE POLICY

All packages given to MO Delivery should be thoroughly packed by the sender to avoid any damages during transportation. If items are breakable, it is the responsibility of the Seller to ensure packaging is adequate for transportation and handling. MO Delivery will not be liable for any damages caused to the item transported if there is no significant damage to the outer packaging. The Seller is liable for injuries to persons, damage to equipment or other items for the expenses incurred from inadequate packaging of the shipment.

MO Delivery Services do not include any form of transit insurance or any other compensational insurance.

If any document / package is lost or damaged and proved beyond any reason of a doubt, the maximum amount claimable per waybill is the value of the commodity or LKR 10,000 (whichever is lowest). Value proof/evidence will be verified before processing a claim.

Claims for lost and damaged packages – by using our service, you agree to notify all claims in writing to MO Delivery at [email protected] within 24 hours after delivery of the shipment, failing which no action would be brought by us. Complaints later than 24 hours will not be accepted. This period does not

All packages should be verified and accepted by the buyer/recipient. If the recipient accepts the shipment, it is agreed the shipment was delivered in good condition.

Package acceptance is confirmed by POD signature.

To consider a claim for damage, the contents of the original shipping cartons and packing must be available to MO Delivery for inspection.