Frequently Asked Questions
MO stands for “Mata Oney” in Sinhala which also means “I want.” It is an online marketplace for the sale of pre-loved or new items and advertising for space for learning, enrichment, lifestyle, home and maintenance services.
We offer a platform for sellers, buyers and service providers to come together to buy, sell and/or offer a service.
After you register, simply press the plus sign at the bottom of the App on your home screen and fill out the form which asks you questions about your product or service being sold. It is important that you are accurate with the description to ensure buyers can correctly find what you are listing. Simply fill out the form and then post it. We do not need to review your listing prior to listing.
Yes. You can update and edit your listing at any time.
There is a share icon on you listing page which allows you to copy and share the link with other members outside the app. Simply click on the required icon and it will copy a link to the clip board. Please note only a preview of the app will be shown and it is necessary for the buyer to download the app before reviewing the complete page. Encourage your buyer to do so as it will only take a few moments to join our community for free!
Sellers list their items for sale for a listed price and buyers can see what you have posted by searching for your product name or profile. Buyers have the option to negotiate the price with the seller. Provided that the seller is happy with the negotiated selling price, the seller accepts the offer and buyer can proceed to in person pick up or use MO Delivery to receive their goods.
In order to use our delivery feature in MO, the payment for the item needs to happen via the app. Simply follow the instruction to check out the item and make payment via our payment gateway. Once payment is complete, our couriers will arrange for pick up by contacting the seller with a pick up date and time. At this point the buyer’s money is still with MO. Only when our courier informs us that they have delivered the item to the buyer, will the buyer’s money be released to the seller.
No, we do not MO does not take any commissions on the sales of any product. MO only requires a listing fee. For transactions made with card payments on the MO App will incur a 3% surcharge by the buyer as well as any delivery fees.
MO delivery takes anywhere between 2-5 days to delivery an item depending on the location islandwide.
Please go to you Google Play store or Apple Store to download our APP. You need a mobile number and email address to use the MO App. These verifications are required for the use of our App.
No. It is not compulsory for users to provide a photograph of their Sri Lankan ID however we feel that should you provide the maximum number of Verifications, i.e mobile number, email and ID as this will provide members with added assurance when transacting with a fully verified person.
MO provides its members with two addresses for you to keep in your account in case you have two addresses you would like to receive or send items to and from. Simply select either address for pick up or delivery.
been picked up for delivery?
If you use the MO App for payment and delivery, we will only deposit the money to your account within 24 hours of the buyer receiving the item. If there are any overweight chargers, we will deduct that from the Total Sale Value of the item. Please remember it is the responsibility of the Seller (i.e. you) to accurately weigh the item of the listed item before selling to any buyer. The final delivery fee will take this We will only charge you for the increased weighted amount at cost. Nothing more.
No. Your credit Card Information is not stored on our APP. You will be redirected to a payment gateway at the time of payment.
In short it is the buyer that bares the cost of the package based on estimated weight given by the seller. At the time of check out, the buyer will incur the cost of delivery fee to his or her location with a fee attached to the weight of the package.
Fee based on Weight of Package and Location of Buyer + Cost of Product Sold = Total Sale Value
If the weight of the package is over the estimated weight by the courier at the time of pick up, the seller is obligated to pay the difference during settlement time. This means MO will deduct any added cost incurred due to the discrepancy in weight and deduct this amount from seller before depositing the final sale revenue from the product. It is therefore the obligation of the seller to accurately measure package weight inclusive of packaging at the time of listing the product.
Once delivery of the package is made by MO delivery, any chargers for the overweight amount will be deducted from the sale price of the product received by MO and the balance sales amount will be debited to the Seller.
- Babies & Kids
- TV & Home Appliances
- Toys, Games & Books
- Mobiles & Gadgets
- Women’s Fashion
- Audio Equipment
- Men’s Fashion
- Furniture & Home Living
- Video Gaming
- Beauty & Personal Care
- Computers & Tech
- Sports Equipment
- Luxury Watches
- Health & Nutrition
- Pet Supplies
We do not provide delivery of certain furniture items and items over the weight of 30kg. We also have a list of prohibited items which we do not sell or deliver. Please check Prohibited List.
We encourage small business owners, teachers, and professionals in educations, sport, arts and freelancers, as well as businesses providing home and maintenance services to list their professional services with us. We encourage members who have used MO to find a service provider to leave a review/testimonial should their experience be positive. This provides a great referral for other members considering using their service and in turn helps the community find the best people and businesses for the task at hand!
Learning & Enrichment:
2) Sports & Fitness
3) Music & Arts
1) Beauty & Health Services
2) Photography & Video Services
3) Tailoring & Restoration
4) Event & Party Services
5) Care Giving Services
6) Electronic & Gadgets Repairs
7) Pet Care Services
Home & Maintenance:
1) Movers & Delivery
3) Home Repairs
4) Aircon Services
5) Home & Office Cleaning
6) Carpet & sofa Cleaning
CITY LIMITS 400
GREATER CITY 425
NORTH AND EAST 400 550
For every additional Kilogram, we charge LKR 100
Please note that if a package is measured at 1.5kg upon collection, we will charge the Seller for 2kg. All weighted amounts will be rounded up.
These delivery fees are only meant to be a guideline – should there be any changes to fuel supply and price to due economic reasons, our pricing will also have to change accordingly.
Be assured however that you will always be charged the delivery stated at the time of check-out provided that the weighted value of the package is correct.
We do not deal with return of items after purchase and delivery is complete. We are an online facilitator for the sale and purchase of items. We recommend you discuss your problem with the product seller and try to resolve issues independently first. If there is a gross misrepresentation of the item listed and the item received, please contact us so that action can be taken to either suspend or deactivate accounts of members who are found to be in violations of our Terms of Service and Community Guidelines. In order to ensure you do not fall into such a situation, we recommend that you buy and sell with persons within a community of people you are familiar with who are fully verified by us by email, mobile and ID.