Most Frequently Asked MO Questions

MO stands for “Mata Oney” in Sinhala which also means “I want.” It is an online marketplace for the sale of pre-loved items between buyers and sellers.

No. You can be both the buyer and seller using one profile.

You can download our “MO Marketplace” App on Google Play Store or Apple Store. All you need is a valid mobile number and email address. Simply log in to begin. This verification is required to use features of the app.

While users are not required to upload a government-issued ID, we strongly recommend providing one. This enhances trust and confidence among members when engaging in transactions with fully verified individuals.

After you register, simply press the + sign at the bottom of the App on your home screen and fill out the form about your product being sold. You must be accurate with the description to ensure buyers can correctly find what you are listing. Simply fill out the form and then click on ‘List Product’ Your product will be listed immediately for anyone to purchase. We strongly encourage sellers to enable the negotiable option to increase your chances of a sale.

Yes, you can update and edit your listing anytime. Simply navigate to your profile by clicking on the profile option located at the bottom right of the home screen. From there, select 'Edit Products' located under the ‘Share profile’ button to view all your listed products. Click on any of the edit tools available to modify and relist items for purchase. Changes to your item will reflect instantaneously.

Once you list your item for sale at the specified price, buyers can view the item by searching for the product name or searching through the categories. Buyers have the option to negotiate the price directly with you on your chat feature. If you accept their offer, the buyer can proceed to checkout and complete the purchase. We recommend when listing, you tick the 'negotiable' box which increases your chances of a sale.

To utilize our delivery feature on MO, payment for the item must be processed through the app. Follow the checkout instructions to make payment via our secure payment gateway. Once payment is confirmed, our couriers will contact the seller to arrange pick-up and have the item delivered to you at a convenient time.

If you use the MO App for both payment and delivery, we will initiate the deposit to your account 24 hours after the buyer receives the item. This time is given so that the Buyer may report any complaints. Overweight charges will be deducted from the Total Sale Value before the deposit is made to the seller. Therefore, it is the responsibility of the Seller to ensure the weight listed for the item includes packaging.

MO delivery typically takes between 2 to 5 days to deliver an item, depending on the location islandwide.

We do not offer delivery services for certain furniture items and items weighing over 30kg. Additionally, there is a list of prohibited items that we neither sell nor deliver. Please review the prohibited list for more details.

Island-wide delivery service charges LKR 300 for packages weighing 0-1 kg, with an additional fee of LKR 100 per kilogram thereafter.

	0 -1 KG	1 - 2 KG	2 - 3 KG	3 - 4 KG	4 - 5 KG	5 - 6 KG	6 - 7 KG	7 - 8 KG
All island	300	400	500	600	700	800	900	1000

Please note that if a package is measured at 1.5kg upon collection, we will charge the Seller for 2kg. All weighted amounts will be rounded up to the nearest kilogram.

EX: 1.5 KG will be billed at 2 KG.

These delivery fees are only meant to be a guideline – should there be any changes to fuel supply and price due to economic reasons, our pricing will also have to change accordingly.

Be assured however that if you are the buyer, you will always be charged the delivery fee stated at the time of check-out.

In short, it is the buyer that bears the cost of the delivery based on the weight given by the seller.



If the weight of the package is over the estimated weight by the courier at the time of pick up, the seller is obligated to pay the difference during settlement time. This means MO will deduct any added cost incurred due to the weight discrepancy and deduct this amount from the seller before depositing the final sale revenue from the product. The seller therefore must accurately measure product weight inclusive of packaging at the time of listing the product.

No. MO does not take any commissions on the sales of any product however there is a convenience fee of 4.5%. We use this fee to cover the cost of maintaining the app. For transactions made with card payments, a payhere card fee of 2.99% is applied and is paid for by the buyer on check out.

MO provides users with the feature to save multiple addresses, enabling them to sell or buy items from anywhere. Simply select any of your saved addresses for pick up or delivery.

There is a share icon on your listing page which allows you to copy and share the link with other members outside the app. Simply click on the required icon and it will copy a link to the clipboard. Please note only a preview of the app will be shown and the buyer must download the app before reviewing the complete page. Encourage your buyer to do so as it will only take a few moments to join our community for free!

On the home screen of the app, click on the profile tab. Scroll down to the bottom of your profile, you will see a tab called “Share Product Portfolio” click to generate a PDF and share with friends.

No. Your credit Card Information is not stored on our App. You will be redirected to the Payhere payment gateway at the time of payment.

We do not process returns once a purchase is completed and delivery has been fulfilled. As an online facilitator for buying and selling items, we encourage buyers to resolve any issues directly with the seller. If there is a significant discrepancy between the listed item and what was received, please contact us immediately. We take violations of our Terms of Service and Community Guidelines seriously and may take action against offending members. To minimize such situations, we recommend transacting with verified community members through our verification process.