Listing Rules

It is our mission at MO to encourage our community to re-use as many products as the  community can in order to reduce our environmental impact on the planet. 

In order to do so it is obligation to monitor and maintain the integrity of the market  place by creating an enjoyable, effective and inspirational marketplace. As a seller, it  is important that you abide by the listing rules as we aim to create an inspired and  engaged community. 

Listings that do not comply with the listing rules will be removed from our platform.  Users who violate these rules may also be subject to a range of enforcement actions,  from restrictions to a permanent suspension from the platform.

1. Don't list prohibited products/services, counterfeits or infringing content

Dangerous, inappropriate and offensive, or illegal products are prohibited from our  marketplace. Inappropriate and offensive content includes: 

  • Content that discriminates or negatively targets specific individuals, groups  or organisations  
  • Adult content, including pornography and materials with nudity or  implied nudity  

Any content that infringe on copyrights will be removed from the platform. Please  ensure that you are the rightful owner of all images and content used. You are also  responsible for ensuring the authenticity of all products listed under your account.

2. Don't list duplicates

Please list each product and Service only once.

3. Ensure your listings are in the right categories

Listings should be placed in the category that best describes what is being advertised.  If your item falls under more than one category, you should select the most relevant  category to post your listing. Having listings in the right categories allow buyers to  search and discover them easily. 

There are listing fees and packages you can buy as a seller. Sellers found posting in  the wrong category and deemed to intentionally evade listing fees may be permanent  suspension of the account.

4. Use relevant keywords

Use only relevant and accurate keywords to describe your products/services to create  a better browsing experience for all users. 

Please refrain from adding keywords that are irrelevant or in large quantities as this  would affect the relevancy of buyer’s search results.

5. Don't direct users out of the App

You may embed links to the product’s information on the internet and promote your  MO listings. You cannot link to other e-commerce or classified platforms.

6. Purely-promotional listings without an intention to sell are not allowed

MO is a marketplace where people come to buy or sell products and services. Every  listing for sale should advertise a specific product or service.  

If you are interested to advertise your brand on our platform, please contact our team  at sales@mo.lk.

7. Use only 1 account for all your transaction purposes

We encourage every MO member to maintain one account on the platform. This  improves the trust in the community and helps you to be more successful in selling.  With longer time on the platform and more positive reviews, it builds trust and  confidence from buyers.

8. Price your listing correctly

The price set on your listing should reflect the price you are willing to sell the product  at. Displaying a fake or unreasonable price on your listing is not allowed. Listings  should only price items at LKR0 (free items) if buyers indeed do not need to pay for any  additional amount or meet any additional conditions.

9. Use photos that accurately showcase your product or service

The image(s) displayed on your listing must be representative of the product or  service you are advertising. You are encouraged to take actual photos of the product or service. 

Do take photos of any defects/damages of the product so that buyers are fully aware of  what they’re buying. This helps to build trust with potential buyers, manage  expectations on both sides and results in faster and more efficient transactions. Avoid  uploading low quality or low-resolution images. 

The following images are not allowed on MO:  

  • Downloaded from the internet (unless the owner has given you permission) 
  •  Images uploaded by other users (unless the user has given you permission) 
  •  Contains content considered to be offensive or provocative in nature, for   example, models wearing intimate products such as lingerie  and undergarments

10. Give your listings a succinct title

Titles should describe the product, job or service provided clearly, including basic  details about the product advertised. For example, the condition, size, etc. They should  not include phone numbers, price, links, and irrelevant keywords

11. Be detailed and accurate in your listing description

Listing descriptions are important in providing key details about your product and/or  services. You are encouraged to provide a complete and accurate description. For  products, do specify the condition of the product, such as if the product has any defects  or flaws. For services, do specify the type of service in details and your terms and  conditions. This helps you to build trust with potential buyers, save your time from  answering common questions from buyers, and enable faster and more efficient  transactions.

12. Don't name and shame

Listings must not be defamatory or contain any content that is offensive or harassing in  nature. It must also not contain any personal information about another individual.

13. Don't promote hate and violence

We want the world to be safe for all and hence will not allow any content that promotes  hate and violence on our marketplace. 

To learn more about the MO culture, check out our Community Guidelines.

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